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BOOKING POLICY
Body Sculpting, Massage & Skincare Services
Appointment booking
Scheduling
All all appointments must be scheduled in advance via phone, online booking system, or in person
Same day appointments are subject to availability
We recommend booking Body Sculpting sessions at least 48 hours in advance
Package treatments should be scheduled within the recommended time frame for optimal results
Client information
Complete contact information is required for all bookings
First time clients must arrive 15 minutes early to complete intake forms
Medical history and contraindication forms must be completed before the treatment
Valid ID may be required for verification
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Cancellations and rescheduling policy
Standard policy
24-hour notice required for all cancellations and reschedules
Package treatments
Body Sculpting package 48 hour cancellation notice required
Package sessions that are no shows are late cancellations may result in forfeiture of that session
Rescheduling
One complimentary reschedule per appointment with proper notice
Additional reschedules may occur a $25 administrative fee
We make every effort to accommodate rescheduling requests
Payment policy
Cash, check, credit debit cards and digital payments accepted
Payment is required at the time of service unless prior arrangements are made
Package payments must be paid in full at the time of purchase
Refunds services are non-refundable ones rendered
Gift certificates are non-refundable but transferable
Health and health and safety requirements
Client health screening
Complete health intake forms required before first treatment
Notify us of any changes in health conditions medications or pregnancy
Some conditions may contraindicate certain treatments
Physician clearance may be required for specific medical conditions
Body Sculpting specific requirements
Not suitable for pregnant or breastfeeding women
BMI and other health factors may affect treatment eligibility
Post treatment care instructions must be followed
Multiple sessions may be required for optimal results
Massage and skin care requirements
Arrive clean and freshly showered when possible
Remove jewelry and contact lenses if needed
Inform therapist of any allergies or sensitivities
Communicate comfort levels and pressure preferences during treatment
Late arrival policy
Standard policy
Clients arriving more than 15 minutes late may need to reschedule
Late arrivals will result in shortened treatment time
Full payment is required regardless of shortened service time
Repeat did late arrivals may result in appointment restrictions
Considerations
We understand the delays happen and will accommodate when possible please call if you're running late other clients appointments cannot be delayed due to late arrivals
Hygiene and conduct standards maintain appropriate
Respectful communications with all staff members
Follow all the facility rules and safety guidelines
Facility standards
All equipment is sanitized between clients
License and certified professionals only
Clean and professional environment maintained at all times
Package and membership term
Package policies
Package is expired 12 months from the purchase date non-transferable unless especially noted cannot be combined with other offers unless specified partial packages cannot be refunded after 30 days
Membership terms
Monthly membership required 30-day written notice for cancellation
Unused monthly sessions do not roll over
Membership rates are locked in for initial contract.
Membership privileges are non-transferable
Privacy and confidentiality
All client information is kept strictly confidential medical information is protected under privacy laws photography video requires written consent professional boundaries are maintained at all times
Communication
All appointment reminders must be sent via text or email marketing communications can be opted out at any time emergency contact information should be provided and kept current
Special circumstances
Weather and emergency
Severe weather may result in appointment cancellations without penalty emergency situations will be handled Case by case make up appointments will be scheduled as soon as possible
Pregnancy and medical changes
Notify us immediately a pregnancy or significant health changes some treatments may need to be modified or discontinued physicians clearance may be required to resume treatments
Consent and liability
Treatment consent informed consent is required for all treatments clients acknowledge the understanding of potential risks and benefits the right to stop treatment at any time post treatment care instructions must be followed
Liability
Clients assume responsibility for following pre and post treatment instructions the facility is not liable for reactions due to undisclosed medical conditions professional liability insurance is maintained by the facility
Policy updates
This policy is subject to change and updates will be communicated via email website posting or in person notification continued booking of appointments constitutes acceptance of current policies last updated September for 2025
Four questions about this policy or to discuss specific circumstances please contact us we appreciate your understanding and cooperation and maintaining a professional safe and enjoyable experience for all clients
